As you all know, I was formerly the sales trainer for all new hired inside sales specialists at Royal Caribbean and Celebrity Cruise lines. My classes ran a minimum of 6weeks in length, which included everything from intense ship (never refer to it as a boat) memorization, in addition to learning all the different sales packages, there were also all the promotions, marketing ads, computer systems, and features and products that I needed to crunch into a 6week time period. No, 6weeks was never long enough if you ask me.
Towards the middle of the training, the class would also attend two ship tours from both RCCL's line, and Celebrity's line, to have a better understanding of the product they were going to be selling/promoting. To spruce up the class and to give myself time to work with our IT dept in regards to the right systems for the salesmen cubes, their passwords, user ids, yadah yadah, I would host Guest Speaker days, and have people from every different department come by and give a presentation on what they do, or their department does for the company that these new hires were now affiliated with. I figured this was a great approach because naturally this would give them, the sales class, a better idea of what other departments were out there, should they someday decide to pursue another area with the walls of Celebrity and Royal. Plus, the guest speakers always brought such amazing props, the class enjoyed hearing stories of their experiences, mainly one gentleman that was head head honcho of the Land and Sea tours.
I tried to always make it interesting with my class, because training is never really "too fun." So, to assist with the boring humdrum of learning, I'd bring in props for the class myself. These were in the forms of squishy balls, little fun erasers, colorful post it notes, plastic desk top toys and exercises clear out of my Parenting magazine.
But it worked.
These young adults kept their hands busy by pulling on the jelly squid noodle arms of a squishy ball, they drew hearts on the pink colored post it notes, and they laughed during our fun THINKING OUTSIDE OF THE BOX, exercises.
They didn't like having to "side-jack" (which was what you'd do when you'd put on your headset and listen to the more experienced sales person do their job. For some it was boring because they really couldn't say anything, as this was something that needed honest to goodness quiet. You don't ever want to mess with a driven salesmen and their commission, that's like trying to take meat away from a lion.
The class had presentations they had to put on, in front of the class, they had tests to take, exercises to do, video's to watch, and of course as I mentioned above, cruise tours to take.
I think they really enjoyed the free lunch, as we had begun conducting all the training for the first 4weeks at the Hilton across from the port of Miami, where our corporate headquarters were located. On the other hand, where these new babies would soon be working in.
So yes, the enjoyed the daily lunches, the fruit bowls shaped into cruise ships, the muffins and orange juices available for taking every morning.
They were spoiled.
But, they always passed.
They'd appear on the floor the day they "moved on from training" and would end up proving to themselves that they in fact could do the task of managing multiple screens when chatting with their guests, input information into the different systems, meanwhile checking the status of everything from dining times, to deck 4 suite availability not near the dining hall.
I miss working there.
So, on behalf of my former ship training days, I give you a silent slide show of the Explorer of The Seas. Something that you'd never believe if you don't see it for yourself. I tell you without a doubt, cruising is amazing. Especially when you may go ice skating on deck 2, while others surf up on the main pool deck.
Make Your Own Slideshow
Welcome To Crustybeef~
I still have some of the training info retained in my head, could you tell?
If there was a way I could return to RCCL, I would. But living up here in Illinois, that is just not hopeful without the intense travel. As a mom of young little ones, I can't do that to them.
Thank you Nacho for the reminder of my past employer, by viewing your slide show this morning. A nice brief memory lane walk through.
Here is some info that I required the class to know, a bit of SHIP lingo:
aft: Toward or in the rear (stern) of the ship.
Berth: Dock, pier or quay (pronounced key).
Bow: Toward or in front (fore) of the ship.
Course: The direction the ship is headed in, typically expressed in compass degrees.
Crow’s nest: A small lookout platform at the top of the ship’s mast.
Even keel: The ship in an even vertical position.
Fathom: A unit of measurement equal to six feet; used to calculate depth.
Fore: See "bow".
Free port: A port free of customs duty and most customs regulations.
Galley: The ship’s kitchen.
Gangway: The opening through the ship’s side, or the ramp by which passengers enter or leave the ship.
Helm: The ship’s steering system.
Hull: The frame and body of the ship.
Jacob’s ladder: A rope ladder, usually with wooden rungs.
Keel: The ship’s "backbone" extending underneath from bow to stern.
Knot: A unit of speed equal to one nautical mile.
Latitude: The angular distance north or south of the Equator measured in degrees, with one degree being approximately 60 nautical miles.
League: A measurement of distance - approximately 3.45 nautical miles.
Leeward: Located on or in the direction of that side of the ship opposite from which the wind blows (pronounced loo-word).
Longitude: The angular distance east or west of the prime meridian of Greenwich, England, measured in degrees, with one degree being about 60 nautical miles.
Manifest: A list of a ship’s crew and passengers or invoice of cargo.
Moor: To secure a ship to a fixed place.
Muster drill: The process by which passengers are acquainted with a ship’s regulations and safety provisions prior to sailing.
Nautical mile: 6,080.2 feet, versus a land mile of 5,280 feet.
Pitch: The rise and fall of a ship’s bow that may occur while sailing.
Port: The left side of the ship when facing toward the bow.
Registry: The country with whose laws the ship and its crew are obligated to comply.
Rudder: An oar-shaped device mounted beneath the ship’s waterline, enabling it to turn.
Running lights: Lights are required by international law to be lit while the ship is in motion from sunset to sunrise.
Stabilizer: A fin like device extending beneath the waterline from both sides of the ship to provide stability.
Starboard: The right side of the ship when facing toward the bow.
Stern: See "aft".
Tender: A small vessel, sometimes the ship’s lifeboat, used to ferry passengers to shore when the ship is at anchor.
Waterline: The line on the side of the ship’s hull corresponding to the surface of the water.
Weigh: To raise, as in "weigh the anchors".
Windward: The side of the ship in the direction from which the wind blows.
Yaws: To deviate from the ship’s intended course.
See? I told you it was a fairly intense, but FUN, training course.
My largest class was 33 at one point.
sigh..........*goes off to think about other fun times I had while working for RCCL and Celebrity*